Analytics

In the Flow world, an Enterprise is an organisation which has sub-organisations, and those sub-organisations may have more sub-organisations and agents. This is opposed to other clients which only have one office/organisation, with agents publishing campaigns.

Analytics is where collective data for your campaigns can be viewed, with more insights available than what one can view on the Campaigns section of the Navigation Menu.

Click on the second option of the Navigation Menu.

Depending on your user role, a different dashboard will show, i.e. Enterprise level versus Head Office level versus Branch level versus Agent level. The usability of the dashboards are similar though, across the board. Dashboard filters are at the top of the page, with all tables and charts below.

Enterprise: Can see insights off all Head Offices, Branches and Agents. This is the top of the organisation hierarchy.

Head Office: Can see insights of all branches (sub-organisations) and agents, i.e. all campaign insights.

Branch: Can see the insights of this branch only, and not from other branches. Agent: Can only see insights relevant to their campaigns.